Refund policy

At Everpicka.com, your satisfaction matters to us. Whether you're shopping for home essentials, beauty accessories, pet products, gadgets or everyday lifestyle finds, we want every purchase to be a positive experience.

We offer a 30-day return policy, giving you time to shop with confidence. Your statutory consumer rights remain fully protected.

📦 Return Eligibility

You can request a return within 30 days of receiving your order.

For returns under our additional 30-day change-of-mind policy, products should be unused, in their original condition, and returned with their original packaging, accessories and tags where applicable. Please retain your order confirmation or other proof of purchase.

You may inspect your purchase as reasonably necessary to establish its nature, characteristics and functionality. Your statutory cancellation rights are not dependent on keeping the original packaging.

🔄 How to Initiate a Return

To request a return, simply contact us at support@everpicka.com with your order number and details of the item you wish to return.

Our customer support team will review your request and provide the appropriate return address and instructions. Where applicable, we may arrange a return shipping label.

For voluntary change-of-mind returns outside the statutory cancellation period, customers are generally responsible for return postage unless otherwise agreed. For statutory cancellations, return postage may also be the customer's responsibility where this was communicated before purchase.

Please contact us before returning an item to help ensure smooth processing. This does not restrict your legal right to notify us of a cancellation within the applicable period.

🛠️ Damages, Defects & Incorrect Items

Please inspect your order upon delivery. If your purchase arrives damaged, defective, incorrect or not as described, contact us as soon as possible at support@everpicka.com.

We may request photographs or further details to help us understand the issue and provide an appropriate resolution.

Depending on the circumstances and your consumer rights, we will arrange a repair, replacement or refund. Where required by law, we will cover reasonable return costs.

Under the UK Consumer Rights Act 2015, customers generally have a 30-day short-term right to reject faulty or misdescribed goods, with additional rights potentially applying afterward.

🚫 Exceptions & Non-Returnable Items

Certain products may be excluded from change-of-mind returns where permitted by law.

These include perishable goods, personalised or custom-made products, and sealed items that are unsuitable for return for health protection or hygiene reasons once unsealed after delivery.

Some beauty, grooming and personal care products may fall within the hygiene exception depending on their nature and packaging.

Sale and promotional items are eligible for returns under our stated policy, subject to the applicable conditions. Gift cards may have separate terms and statutory cancellation rights where applicable.

These exclusions never remove your statutory rights when products are faulty, damaged or not as described.

🔁 Exchanges

If you would like a different product, colour, size or variation, please contact our customer support team.

The simplest option is generally to return your original purchase and place a new order once your return has been processed.

If your order is faulty or incorrect, we will assist with an appropriate replacement or another remedy in accordance with your consumer rights.

🇬🇧 UK & European Union 14-Day Cooling-Off Period

For eligible online purchases delivered within the United Kingdom, you generally have the legal right to cancel within 14 days of receiving your order, without providing a reason.

After notifying us of your cancellation, you have a further 14 days to send your goods back.

We will refund eligible payments, including standard outbound delivery charges where required by law. Deductions may apply for diminished value caused by handling beyond what is reasonably necessary to inspect the product.

Eligible orders delivered within the European Union may also benefit from applicable 14-day cancellation rights under local consumer protection laws.

Our additional 30-day return policy does not replace or limit your statutory cancellation rights.

💳 Refunds

Once your return is received, we will inspect it and notify you of the outcome.

Approved refunds will be issued to your original payment method unless you expressly agree otherwise.

We aim to process eligible refunds within 10 business days, while always observing applicable statutory deadlines.

For eligible statutory cancellations, we will issue the refund within 14 days of receiving the returned goods or receiving acceptable evidence that they have been sent back, whichever occurs first.

Your bank or payment provider may require additional processing time before the funds appear in your account.

If more than 15 business days have passed since your refund was confirmed, please contact support@everpicka.com for assistance.

💬 Contact Us

For questions about returns, refunds, exchanges or damaged items, our team is always happy to help.

Everpicka
Website: https://everpicka.com
Email: support@everpicka.com

Everyday finds. Simple shopping. Confidence in every order.